POSITION OVERVIEW:

The Program Manager will report to the Director of the Career & Employment Services Department or Chief Program Officer and be responsible for the day-to-day management of the Employment and Career Services Department with a focus on recruitment, engagement, training, employment placement and retention for unemployed or underemployed individuals residing in NYC.

KEY RESPONSIBILITIES INCLUDE:

• Participate in strategy and decision-making activities related to the Employment and Career Service Department.

• Recruit, Screen and Enroll program participants and document all services as required by the program and agency procedures.

• Develop the program’s performance goals and guide staff towards goal compliance in all performance areas.

• Launch and manage sector-based training initiatives and partnerships.

• Provide direct supervision to a team of 1-3 individuals leading efforts focused on work readiness, employment placement and retention.

• Ensure the department is represented at community events to promote the workforce initiatives and services.

• Facilitate bi-weekly individual and monthly team meetings to support the professional development, work performance and collaboration among team members.

• Develop monthly and year end reports reflective of program’s goals, progress, and upcoming activities.

• Manage program budget lines and ensure reconciliation of all expenses.

• Participate in professional development activities through individual and group supervision, attendance at conferences, workshops, seminars, or webinars.

REQUIRED EDUCATION, COMPETENCIES, SKILLS AND ABILITIES INCLUDE:

• Bachelor’s degree required with at least three years of professional work experience preferably in employment services and/or case management. At least 1 year of supervisory experience preferred.

• Experience building trusting relationships and collaborative efforts with diverse individuals, employers, colleges and community partners.

• Ability to interact professionally with people from diverse socio-economic, racial, ethnic, and varying cultural groups.

• Strong oral and written communication, time management and organizational skills are necessary. Bilingual (English/Spanish) preferred but not required.

• Capacity to work effectively, take initiative, and thrive in a collaborative work environment.

• Ensure confidentiality in all areas of responsibility and have respect for the value, potential, and dignity for all program participants.

• Proficiency in Microsoft Office suite and other standard business technology is required.

• Ability to work outdoors and travel throughout NYC.

• Attend and participate in organization-wide initiatives as required (occasional evening and/or weekend events).

• Other duties as assigned.

Job Duties Continued…

• Must have proven capacity to work independently, take initiative, and thrive in high-paced and team-oriented environment.

• Ensure confidentiality in all areas of responsibility.

• Strong proficiency with Microsoft Office applications, including Outlook, Excel, Social Media, Word and PowerPoint.

• Experience in a Human Services / Non-Profit organizational setting highly preferred.

Job Benefits Include:

•  Aetna Medical, Dental, & Vision Health Insurance
•  Paid Time Off (PTO)
• Twelve (12) Paid Vacation Days Accrued Annually. Increases to Fifteen (15) Vacation Days after 2 years of service.
•  Twelve (12) Wellness Days Accrued Annually.
• Up to 12 Paid Holiday Off Per Year
• Corporate discounts – Broadway shows, Theme Parks, Concerts, Hotels, Car Rentals, and more
• EAP – Work/Life, and Wellness Benefit
• FinFit – Financial Health Tool