Arts & Culture
When opened in 2015, the Sugar Hill Children’s Museum of Art & Storytelling became the cultural capstone of the Sugar Hill development that also includes 124 deeply affordable apartments and the Sugar Hill Museum Preschool. This innovative community museum is dedicated to nourishing the dreams and natural creative intelligence of young children – preparing them to become global citizens and architects of a more equitable future. Its mission democratizes access to culture by providing intergenerational experiences with art exhibitions and art making, engagement with artists, and opportunities for civic engagement. The museum is a community-based sponsored project of Broadway Housing Communities (BHC) a pioneering nonprofit advancing innovations in Housing + Education + Art since 1983 (see websites: https://www.broadwayhousing.org/ and https://www.sugarhillmuseum.org/).
The Operations Manager will be responsible for overall visitor experience of the Museum and will bring experience working in either arts education, arts administration, or educational administration environments to bear in this role. In addition to monitoring the Museum for facilities issues and report the same to the Building Superintendent and/or Assistant Superintendent, as necessary, the Operations Manager will oversee visitor services, rentals, and will be in charge of managing the Museum’s gift shop, identifying consignment and partnership opportunities to increase shop revenue by coordinating with the program staff. This position is critical to management of the Museum’s earned income through focused revenue and data reporting, managing the shop’s budget, and identifying key areas for workflow improvement and revenue-generating opportunities through the use of the Blackbaud Altru database. The Operations Manager will provide oversight and coordination as needed to ensure necessary staffing and support for Museum Programs and Special Events. The Operations Manager will identify ways to improve visitor experience as well as providing direction and oversight to part time Visitor Experience Representatives. Finally, the position will provide some administrative support to the Museum Director.
• Manage and direct Visitor Experience Staff to ensure that both visitors and members are admitted to the museum in an efficient and welcoming manner. Coordinate with Museum staff as needed to resolve visitor concerns
• Serve as the Museum’s Database Administrator and oversee data entry and program implementation to ensure data integrity and consistent and efficient reporting
• Oversee systems for attendance tracking and visitor surveying
• Assemble and analyze relevant data, and prepare and deliver reports detailing visitor and programs data to Senior Museum Staff
• Collaborate with education staff to implement and evaluate resources for booking and fulfillment of self-guided groups and tour groups
• Ability to work extended and flexible hours, including occasional late nights and weekends when the museum is open and/or during special events.
• Serve as point-of-contact for all contracted venue rentals
• Manage Museum shop operations, including Budgeting, Buying, Merchandising, and Identifying new merchandise and consignment opportunities
• Manage museum shop operations including shop promotions (in collaboration with Marketing), budgeting, buying, merchandising and oversight of point-of-sale functions, etc.
• Other tasks as assigned
• Minimum of 3 years’ operations experience in ARTS, CULTURE, ARTS EDUCATION, or closely related field, with a minimum of two (2) years of experience in admission and/or retail management, preferably in a cultural institution.
• A strong commitment to—and minimum of two (2) years experience—working with young children and their families either in a museum, education or cultural institution setting.
• Excellent communication and interpersonal skills with the ability to relate to diverse audiences (age, abilities, cultures, etc.)
• Demonstrate a strong commitment to the Museum’s mission and values, particularly openness, inclusion and community partnership
• Demonstrated competency with point of sale and database systems, to include admissions, memberships, retail sales, and scheduling; experience with Blackbaud Altru and Salesforce a plus
• Fluency in English and Spanish a plus
• Ability to organize and manage the schedules and coverage of a team of part-time employees, as well as volunteers, continually monitoring logistics of front desk and program coverage
• Familiarity with financial reconciliation and spreadsheet software
• Experience with non-profit membership programs
• Proven track record in proper handling and ethical treatment of secure information.
• Ability to cultivate and build strong vendor relationships
• Collaborative, collegial, creative, and resourceful; used to taking the initiative and thriving in a fast-paced environment
• Must be NYC based. No relo.
• Bachelor’s degree preferred
To apply, please email resume, cover letter and one professional writing sample, with salary requirements to [email protected] with the subject line “Operations Manager” and your last name. Excellent comprehensive benefits package. We are an equal opportunity employer. No phone calls, please.