Manager of College Access and Success and Alumni Support

Manager of College Access and Success and Alumni Support

Manager of College Access and Success and Alumni Support

  • Full Time
  • Mid-Level
Job Category: Programs/Services
Location: Manhattan
Job Sectors: Community Improvement, Education, Human Services, Other

Job Title: Manager of College Access and Success and Alumni Support (CASAS)

Location: New York, NY (Harlem)

Type: Full Time, Exempt


About StreetSquash

StreetSquash was founded in Harlem in September 1999 as the second squash and education program in the United States. A comprehensive youth enrichment program, StreetSquash combines academic tutoring, squash instruction, community service, college preparation, leadership development, and mentoring for young people ages 11-24. What began as an after-school program with 24 middle school students and two staff members has expanded to serve 400 participants from 6th grade through college graduation, and entry into the workforce. Learn more about us at


About the Position

StreetSquash is seeking a demonstrated leader to fill the Manager of College Access and Success and Alumni Support (CASAS) position. An ideal candidate will possess a passion for working with young people and driving an organization that supports participants on the path to high school graduation, post-secondary education and completion, and securing meaningful, self-sustaining employment. The Manager of CASAS reports to the Program Director (PD).


Position Responsibilities

Programmatic Responsibilities

      Provide individualized support for cohorts of alumni in the second half of their academic experience including communicating with advisors and coaches, arranging tutoring, employment support, financial aid assistance, and visiting residential students on campus

      Network with other organizations and external services to refer students and families as necessary

      Work closely with CASAS team to meet the needs of high school students and alumni

      Work collaboratively with the Program Director, Executive Team, and CASAS team to resolve programmatic concerns


Managerial Responsibilities

      Serve as a member of the senior leadership team to oversee the CASAS department, implement organizational plans, execute on defined strategies, and maintain a solution-focused approach as a leader within the organization

      Work closely with the Program Director to oversee development and implementation of CASAS programming to ensure consistency, high quality and mission alignment

      Observe and participate daily in CASAS programming, maintaining a consistent presence with students and staff

      Work with the Program Director to ensure full participant enrollment and high attendance to achieve full maximum impact. Support recruitment efforts accordingly.

      Manage a team of 2 full-time direct service staff

      Assess staff strengths and provide regular, direct feedback regarding individual performance, areas for growth, and plans for improvement

      Support Program Director with academic staff talent management including hiring, evaluations, retention and promotions, and performance improvement plans

      Lead biweekly supervision meetings and department meetings

      Maintain consistent high standards for staff performance and program execution and hold them accountable for excellent programs on a daily basis

      Build positive staff culture and work environment

      Fulfill other responsibilities assigned by members of the executive management team


      Oversee department budget in conjunction with the PD

      Collaborate with the Manager of Operations & HR to ensure staff adherence to data management systems in order to generate accurate data and program insights

      Collaborate with the Development and Communications Department to support the creation of organizational collateral, partnership-building, program marketing and stewardship

      Ensure that the department tracks and analyzes participant enrollment data and trends for StreetSquash related to student persistence, success, graduations, etc.



      Bachelor’s degree

      3+ years of experience in college access & retention, 2+ years of management experience

      3+  years of professional work experience in career development, post-secondary success counseling, or related fields

      Knowledge of CUNY and SUNY systems and experience developing relationships with admissions and administrators at a wide range of colleges and universities

      Must be able to demonstrate a strong knowledge of academic advising, student retention initiatives, and a track record of exceeding job expectations

      Sensitivity to different cultures and communities; demonstrated ability to work well with diverse or marginalized populations; can bring in allies across diverse communities

      Valid driver’s license for travel


Qualifications & Experience

      Must have a commitment to work from a strength-based, youth and family development perspective

      Drive for success in efforts to achieve organization and departmental goals

      Solid organizational abilities, including planning, program development and task facilitation

      Able to understand program data and the purpose of its usage; use data to identify programmatic trends and develop responsive practices for improving programs

      Clear and compelling in both verbal and written communications, enjoys motivating a team around a common goal

      Proven ability to make good, proactive decisions in potentially emotionally-charged situations and/or in the absence of complete clarity; comfortable taking risks

      Passion for young people and enjoyment of spending time with them, coaching or tutoring them, and pushing them to set and achieve goals in all aspects of their lives

      Google Suite, Zoom, and Salesforce experience a plus, or demonstrated experience to learn new systems

      Other languages proficiency a plus


Commitment: StreetSquash values long-term, deep, impactful work with students. It takes years to cultivate relationships and staff retention is a critical component of organizational success. This is not a transitional role or a temporary steppingstone. Candidates should be prepared to commit for the long haul, just as we are committed to supporting our staff to develop and grow.


Vaccination: StreetSquash has implemented a policy requiring all employees to be fully vaccinated and submit proof as to their vaccination status in order to work on-site. Therefore, all new hires, prior to their start date, will be required to: (1) be fully vaccinated against COVID-19 (i.e., receive both doses of a two-dose vaccine or a single dose of a one-dose vaccine) and provide the Organization with a copy of their COVID-19 vaccination card, or (2) or receive an accommodation exempting them from the vaccination requirement. StreetSquash will keep any information about an employee or applicant’s vaccination status confidential in accordance with, and to the extent required by, applicable law.


Compensation & Benefits: StreetSquash offers competitive compensation, commensurate with experience. Full benefits include employer-supported health coverage, monthly MetroCard or equivalent transit stipend, monthly cell phone stipend, FSA, paid federal holidays, 20 days of paid vacation plus 5 day holiday break, 40 hours of sick time, 3 personal days (after the first 90 days), and 401k contributions (after 1 year of employment).


Application Process: Interested candidates should send a resume and a detailed cover letter that directly addresses the specified requirements as outlined above and why you are interested in this position to [email protected] with “Manager of College Access and Success and Alumni Support” in the subject line. Only complete applications will be reviewed and only shortlisted candidates will be contacted. There will be three rounds of interviews, via phone and Zoom. After each round, the hiring team will notify candidates if they will be invited back. Final applicants will be requested to consent to a pre-employment background check and employment verification. A background check is required to extend a job offer.


StreetSquash is an equal opportunity employer with a commitment to diversity. We encourage all qualified applicants to apply. No knowledge of squash is necessary for this position.


  • 40 West 116th Street
  • New York, NY 10026
  • USA
  • Phone:

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