Director of Client Services

Director of Client Services

Director of Client Services

  • Full Time
  • Senior Level
Job Category: Programs/Services
Location: Manhattan
Job Sectors: Other, Religious

NYDIS is seeking a full-time Director of Client Services for our Ida Flooding Disaster Case Management Program (DCMP). The position will be based at the NYDIS offices in Midtown Manhattan. The Director will have overall responsibility for managing all aspects of NYDIS’ DCMP contracts and will report to the Executive Director. The 18-24 month contract spans 10 affected counties within New York State and includes 6 sub-contracts with provider agencies that will deliver disaster case management services to approximately 2,300 Ida flooding impacted households

Duties include:
• Manage the Disaster Case Management Program for which NYDIS is the managing agency/Prime Contractor
• Supervisor and direct a contract team of 35 employees at NYDIS
• Monitor contract deliverables to ensure compliance with contract and agency mandates and guidelines
• Provide day-to-day program oversight – ensuring that performance, outcome, fiscal, and contract targets are met within specified deadlines
• Represent NYDIS in program-related discussions with Federal and State officials as appropriate
• Provide supervision and guidance to Program Manager(s) and sub-contract agencies in carrying out responsibilities
• Provide direct supervision and management of consultant contracts
• Provide oversight of preparation and submission of all project and data entry reports and invoices
• Ensure that all staff and sub-contractors have required training to carry out a client-centric program
• Ensure that sub-contract agencies are in full compliance with contracts and contract billing
• Provide training on procedures, protocols, contractual, and administrative requirements
• Represent NYDIS to further contract priorities and facilitate collaboration in the field
• Collaborate with Executive and Finance Staff to monitor billing, cash flow projections, and budget monitoring
• Stay abreast of developments in the field to identify trends DCMP best practices and recommend resources
• Other duties as assigned

Qualifications include:
• Exceptional judgment, decision-making, and problem-solving skills
• Excellent interpersonal, communication, and public relations skills
• Positive energy and the ability to work collaboratively with a diverse staff
• Embraces and exemplifies the values of Diversity, Equity, and Inclusion
• Computer skills – proficiency with Microsoft Office, Outlook, databases, and internet
• All applicants will be given a federal background check and narcotics drug test prior to employment
• Any NYDIS staff who work in our office or directly with clients must be fully vaccinated against COVID-19

Education and/or experience:
• MSW, LMSW or related graduate degree preferred, bachelor’s degree with significant experience considered
• 3-5+ years of senior management experience in the nonprofit human services field
• Experience managing large, complex contracts
• Demonstrated experience in staff management and supervision

Immediate Availability. Highly competitive, commensurate with experience, with excellent benefits.

All qualified candidates should apply – candidates from ethnic and religious minorities are strongly encouraged to apply. NYDIS does not discriminate against any individual or group for reasons of age, color, creed, culture, gender, gender identity, marital status, mental or physical disability, national origin, religion, sexual orientation, or race.

How to Apply
Send Cover Letter, Resume & 3 Professional References to [email protected]

New York Disaster Interfaith Services (NYDIS)

  • 4 West 43rd Street
  • New York, NY 10036
  • United States
  • Phone: 2126696100

To apply for this job email your details to

Related Jobs
  • Support Center for Nonprofit Management
    Full Time

    About Support Center Support Center seeks to advance our mission for social change by empowering nonprofits and social enterprises to transform their leadership and management. Support Center is a nonprofit capacity-building organization specializin
  • Brooklyn Arts Council
    Full Time

    Arts in Education Program Manager, Schools, Metrics, Equity  Reports to: Arts in Education Director  Classification: Exempt, Full-time    Salary: $60,000  Location: Hybrid work schedule with minimum 2 days per week in-per
  • North Star Fund
    Full Time

    Please apply here:   North Star Fund is a social justice fund that supports grassroots organizing led by communities of color building power in New York City and the Hudson Valley