Case Manager – Jamaica Avenue

October 19th, 2021
Case Manager – Jamaica Avenue

Case Manager – Jamaica Avenue

  • Full Time
  • Entry Level
Job Category: Programs/Services
Location: Queens
Job Sectors: Human Services, Other

Founded in 1994, New Destiny Housing Corporation is a New York City non-profit with the mission of ending the cycle of violence for low-income families and individuals experiencing homelessness and domestic violence by connecting them to safe, permanent housing and services. To achieve our mission, we build and manage permanent, affordable housing with on-site services; offer innovative programs that empower domestic violence survivors to find and retain affordable housing; and educate and advocate to expand access to permanent housing resources for low-income families.

Currently, New Destiny owns and operates seven residential buildings with half of the units set aside for domestic violence survivors and their children. Recognizing that access to permanent housing is the cornerstone of long-term well-being, each building has a support system incorporated into its operations. The Family Support Program is comprised of an experienced social services team that works to connect our families to the care they need when they need it by tapping into internal expertise as well as leveraging external resources in the community. This includes tutoring for children, employment coaching for tenants, physical and emotional health referrals, and community-building events.

New Destiny is seeking to hire a full-time Case Manager to provide regular on-site services at Jamaica Avenue apartments. This building is a 163-unit, service-enriched permanent and affordable housing development, with 69 units set aside for domestic violence survivors, in the Jamaica section of Queens. The Case Manager will work within a team of three Case Managers led by the Program Director to maintain and grow a robust program to focus on fostering family stability by connecting families to resources; maintaining a violence-free environment and helping children thrive emotionally, physically, and academically. This is a full-time position requiring one late night a week (e.g., 11:00 am to 7:00 pm) and occasional weekend hours. The Case Manager will report directly to the Program Director.

Case Management Responsibilities:

    • Develop programming and activities in collaboration with the Program Director and the families.
    • Provide comprehensive case management services to a caseload of 15-20 tenants, including counseling services, crisis intervention, and other appropriate supportive services. 
    • Work with tenants on caseload to create and implement annual wellness plans in order to meet individual goals.
    • Conduct annual assessments with tenants to assess stability and ongoing social service needs.
    • Plan and implement age-appropriate therapeutic activities for children.
    • Research, organize, and implement afterschool programming and occasional weekend activities.
    • Build connections in the community and provide referrals to stabilizing community programming, including recreational activities, mental health services, physical health services, employment enhancement services, etc.
    • Work with families to follow-up with schools, clinics, and other providers where appropriate.
    • Contribute to the program database of borough-specific and city-wide educational and recreational programs.

·         Administrative Duties:

    • Prepare monthly reports on program activities including the type of activity and participation rate.
    • Attend weekly supervision with the Program Director.
    • Collect and maintain information on children and families (report cards, skills evaluation, surveys, etc.).
    • Conduct monthly meetings and case conferences with Family Support Program staff.
    • Maintain up-to-date case files and ensure all data is inputted into the case management database.
    • Contribute to the development of best practices for the Family Support Program.
    • Work with volunteers and interns to enrich youth and family events.
    • Other duties as assigned by Program Director.


    • A minimum of 2 to 4 years of direct service experience is preferred.
    • Bachelor’s degree required. A BSW or BA/S in the areas of Psychology, Sociology, Early Education is preferred.
    • Knowledge and experience assisting individuals to access resources in the areas of housing stability, health & mental health, and food security.
    • Proven track record in engaging children and adults who have experienced homelessness and domestic violence preferred.
    • Ability to be empathetic, creative, and resourceful. Experience with trauma-informed care is preferred.
    • Ideal candidate is a person who is highly organized, flexible, and resourceful.
    • Strong written and oral communication skills, computer literacy, and sound judgment.
    • Bilingual Spanish/English strongly preferred.

New Destiny is committed to the safety of all employees and individuals we assist within our organization and programs. To ensure that the organization continues to maintain this commitment, New Destiny requires either proof of vaccination or submission of a weekly negative Covid-19 PCR (Polymerase Chain Reaction) test as a condition of employment. 

New Destiny is an equal opportunity employer. People of color, people who identify as lesbian, gay, bisexual, and/or transgender, and survivors or people with lived experience are encouraged to apply.

Salary range is $45,000-$48,000. Excellent benefits. Email resume and cover letter to New Destiny at [email protected] including “Case Manager – Jamaica Ave” in the subject line.

New Destiny Housing

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