Director of Operations

August 5th, 2021
Director of Operations

Director of Operations

  • Full Time
  • Mid-Level
  • Applications have closed
Job Category: Other
Location: Queens
Job Sectors: Human Services

MISSION: Eihab Human Services (Eihab) aims to help physically and intellectually challenged individuals (many of whom live in underserved communities) lead fulfilling, productive lives through high-quality, compassionate support.

BACKGROUND: Eihab is a multilingual, multicultural not-for-profit organization founded in 1997 to provide a voice for children and adults with developmental disabilities and behavioral health challenges. Based in New York City, Eihab also operates subsidiary programs in Pennsylvania.

The multidisciplinary staff of clinicians, administrators, social workers, and direct support professionals work together to deliver exemplary care and person-centered planning, fostering greater independence and community inclusion for the many individuals they serve. Eihab provides a wide array of services to support families and individuals including day habilitation, residential servics, job readiness programs, respite, and community habilitation.

THE OPPORTUNITY: The Director of Operations will ensure the integration of services for individuals and the supervision of residential staff. He/she/they will be familiar with policies and procedures, ensure that individual rights are protected, and supervise the implementation of program plans as recommended by the interdisciplinary team. The Director will also assist the Finance Department in implementing strategic plans. Additional responsibilities include establishing policies, goals, objectives, and procedures for day-to-day organizational functioning, and supporting Eihab’s financial and budgetary activities to fund operations, maximize investments, and increase efficiency.

The Director of Operations reports to and works closely with the Chief Operations Officer. Direct reports to the Director of Operations include the Director of Residential Services, Director of Day Habilitation, Director of Community Habilitation/In-House Residential Habilitation, and their respective teams. Overall, Eihab employs 280 full-time, 203 part-time, and 172 per diem staff.

The Eihab organization culture is one of genuine caring and respect, and is described by many as a “family-oriented culture”. The Director of Operations will join a dedicated managment team and have the opportunity to interact with the individuals and families that Eihab serves.

FUNDING: Eihab has a current annual operating budget of approximately $30M. The primary sources of revenue are public grant and contracts, primarily OPWDD, and other state and federal funding agencies.

IDEAL Qualifications:

§  Commitment to the Eihab mission. 

§  Significant operations experience, including management roles, working with individuals diagnosed with developmental disabilities. 

§  A strategic thinker capable of forecasting short- and long-term objectives. 

§  Strong business and financial management skills. 

§  Current with trends facing human service providers and the New York State I/DD regulatory environment. 

§  Commitment to best practices, continuous quality improvement, and outcomes management. 

§  A team builder and motivator. 

§  Track record of recruiting, fostering, and advancing a diverse team with a focus on equity, inclusion, access, and belonging. 

§  Polished communication and presentation skills. 

§  Strong negotiating and problem-solving skills. 

§  Well-honed relationship-building skills. 

§  A pledge to treating staff, clients, and families with compassion, dignity, and respect. 

§  A warm, approachable personal style. 

§  Sound judgment, integrity, and maturity. 

§  Ability and willingness to attend community events (including some evening and weekend activities). 

§  Bachelor’s degree is required; an advanced degree is desirable. Individuals with a combination of relevant education and experience will also be considered.  

Please email your resume and letter of interest to [email protected]

Eihab Human Services

We believe every human being deserves the chance to succeed.

  • Springfield Gardens, NY 11434
  • United States of America
  • Phone:
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