Program Manager, Neighborhood Equity

October 15th, 2020
Program Manager, Neighborhood Equity

Program Manager, Neighborhood Equity

  • Full Time
  • Mid-Level
Job Category: Policy/Advocacy
Location: Manhattan
Job Sectors: Community Improvement

The Center for Court Innovation is a non-profit organization that works to create a more effective and humane justice system by performing original research and helping launch reforms by guiding justice innovators, nationally and internationally. The Center creates operating projects that have been documented to reduce the use of jail and prison, assist victims of crime, and strengthen communities.

Neighborhood Safety Initiatives (NSI;initiative), a program of the Center underway since 2015, is a comprehensive strategy to enhance public safety and strengthen community well-being in 15 public housing developments across New York City. The initiative aims to enhance safety and overall quality of life by strengthening collaboration and capacity among public housing residents. Since 2016, citywide meetings have been convened to share information and data, facilitate community engagement to identify neighborhood priorities, enhance the quality of life and spur collaboration and accountability among city agencies and local stakeholders. 

NSI works to advance the advocacy process by assisting each of 15 designated communities to convene local stakeholder groups. Stakeholder team activities include collaboratively identifying community conditions, prioritizing local initiatives, accessing and analyzing data, identifying and leveraging resources, improving resident capacity through trainings, and implementing participatory placekeeping projects and policy recommendations. These placekeeping projects and policy recommendations address structural racism and local concerns, enhance public safety, reduce victimization, promote healing, and improve well-being. The initiative’s overarching goal is to build community agency in policy change within a social, racial and spatial justice framework.

Neighborhood Safety Initiatives is seeking multiple Program Managers, Neighborhood Equity to serve designated NYCHA sites across Brooklyn, Harlem and the Bronx. Each hire will be assigned to 1-2 NYCHA sites within a borough. Reporting to the Associate Director, the Program Managers will lead the planning and implementation of NSI at their designated site. The Program Managers will support a resident-driven community organizing initiative in partnership with the Mayor’s Action Plan for Neighborhood Safety (MAP). 

Responsibilities include but are not limited to:

Organizing and Direct Action:

        • Recruit and manage a diverse resident team representative of the NYCHA site’s diverse subgroups, including religious affiliations, ethnic identities, cultures, languages, age groups and histories of community organizing and civic engagement;
        • Develop and retain a comprehensive engagement plan, with clear strategy, benchmarks and outcomes;
        • Create partnerships and gain a solid understanding of key community priorities; 
        • Attend in-person, teleconference, virtual meetings and community events, including precinct council meetings, community board meetings, and Tenant Association meetings;  
        • Conduct research and engage experts to create meeting and action agendas that introduce residents to a variety of interventions strategies and/or frameworks for community organizing and problem-solving;
        • Facilitate resident and stakeholder planning meetings that support engagement, problem identification, problem-solving, practice and action steps, and memorialize plans in a centralized, digital platform; 
        • Lead facilitation of resident team meetings and manage meeting invites, agendas, note taking, and resident task support and execution;
        • Plan, lead and co-facilitate public community meetings and direct action organizing activities, as appropriate with MAP Borough Coordinators; meet regularly with borough coordinator to organize and strategize resident action items for MAP Borough Coordinators to address with city agencies; 
        • Co-facilitate and co-organize, with MAP Borough Coordinators, city agency and community partner meetings, and represent resident concerns and proposed solutions; 
        • Track action steps by recording, consolidating and sharing meeting notes with key strategy partners; including government partners, NYCHA representatives, local partners, elected-officials, team members and the resident public; 
        • Host an annual resident-led development-wide community participatory process with support from key Center staff, Design, Operations, and government partners by engaging residents in idea generation and voting; and, subsequently, informing the public of chosen projects and engaging residents in project design and implementation; 
        • Champion ongoing community outreach and communications to raise awareness of residents’ priorities, placekeeping projects and policy recommendations; 
        • Work with the Communications Manager to leverage traditional media, social media and public education campaign strategies to share updates, action steps and resident priorities and activities; 
        • Support resident voice and resident advocacy for policy change by defining challenges and identifying opportunities to practice or voice solutions; 
        • Support the recruitment of youth council members, provide community context for policy recommendations, and incorporate youth agendas into resident meetings, when relevant. 

 Referral Support and Mutual Aid Network:

        • Recruit and manage a volunteer base to support a referral and mutual aid network;
        • Build knowledge-base and relationships with local social service providers, NYCHA, and City resources to create a strong referral network; 
        • Manage a development-specific referral network by promoting the NSI assessment tool and reviewing submitted assessments to sustain a system of connecting residents with social service resources; 
        • Recruit and inform the resident team, resident public and local partners of the Community Resiliency seminars in a timely manner while polling for interest and feedback, and answering questions about training logics and content. 

Project Development and Management:

        • Support resident teams in the development and execution of maintenance plans for existing placekeeping projects;
        • Co-develop an annual resident-led project (social program or placekeeping project) with support from key NSI staff, including: Design, Operations and Management;
        • Plan, coordinate and execute placekeeping activities, community events/meetings, and direct action activities to address and advocate for community needs and concerns. 

 Research and Evaluation:

        • Track and evaluate on-going organizing strategies by completing Weekly Activity Logs; 
        • Complete a comprehensive, monthly narrative report detailing strategies, problem-solving approaches, set-backs and outcomes;
        • Ensure continuity and progress of resident organizing goals through the consistent creation, filing, and distribution of meeting agendas and meeting minutes in a digital, designated and centralized location;  
        • Collaborate with other NSI staff and team members to implement systems that support effective project planning and data collection. 


        • Work and communicate closely with the Project Director, key Center staff, and the Mayor’s Office of Criminal Justice to support and advance all project tasks and timelines; 
        • Support in the collection, input and processing of all necessary documents for resident and volunteer stipends by completing and maintaining stipend agreements, stipend logs and tracking attendance; 
        • Submit resident stipend payments to management, operations and fiscal reps for processing;
        • Work with the NSI operations team and program associates to plan and purchase for engagement and project activities;  
        • Other duties, as necessary. 

 Qualifications: The ideal candidate will have a Bachelor’s degree and 3 years of experience in a related area, preferably community engagement/organizing and/or community development. The ideal candidate will be passionate, skilled and experienced in working with communities to promote health and safety. Other requirements include:

        • Demonstrated success leading logistics and identifying and achieving project goals quickly, effectively, and successfully in a fast-paced, high-pressure environment; 
        • Ability to work effectively in an interdisciplinary environment, create collaborative relationships with colleagues, and work/communicate well with multiple department leaders;
        • Superb facilitation and public speaking skills to identify community issues, needs, and feedback and preferences in a timely manner; 
        • Superior project and time management skills, highly organized, detail-oriented and meticulous about quality, accuracy, and timeliness; 
        • A dynamic personality with a strong desire to lead; 
        • Exceptional analytical, written and oral communication, presentation and writing skills;
        • Demonstrated ability to develop and maintain strong relationships with governmental and community agencies, non-profit organizations and community groups; 
        • Demonstrated success community organizing, grassroots/neighborhood advocacy and lobbying campaigns;
        • Professional experience engaging multiple public housing communities;
        • Strong aptitude for interpreting data and data trends; 
        • In-depth knowledge and familiarity in and around assigned site locations;
        • Sound ability to work with diverse communities in an empathetic, comfortable and non-judgmental manner; 
        • Flexible schedule with the ability to work some weekends and evenings; 
        • Proficient in Microsoft Office, Excel, Powerpoint, Google Suite.

Compensation: Salary range starts at $65,000 and is commensurate with experience. Excellent benefits package including comprehensive health, dental and life insurance, four weeks paid vacation, paid sick time, TransitChek, Flexible Spending Account plans for health and dependent care, a 403(b) retirement plan and a 401(k) retirement plan with a generous employer match.

Center for Court Innovation

  • 520 Eighth Avenue, 18th fl
  • New York, NY 10018
  • United States
  • Phone:

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