Donor Service Coordinator

November 8th, 2022
Donor Service Coordinator

Donor Service Coordinator

  • Full Time
  • Entry Level
Job Category: Programs/Services
Location: Brooklyn
Job Sectors: Other
Salary Range:

About the Foundation 

Brooklyn Community Foundation is the first and only public foundation solely dedicated to New York Citys largest borough. We are on a mission to spark lasting social change, mobilizing people, capital, and expertise for a fair and just Brooklyn. Since our founding in 2009, Brooklyn Community Foundation has provided over $75 million in grants to more than 300 nonprofits through our Community Fund and Donor Advised Fund program. The Foundation is committed to racial justice and to challenging systemic racism through all aspects of our grantmaking, advocacy, operations, and governance. Visit www.BrooklynCommunityFoundation.org for more information. 

 

Position Overview 

The Donor Services Coordinator (DSC) is an integral member of the Foundation’s team focused on providing the highest level of service and support for the Foundation’s Donor Advised Fund (DAF) program. The DSC works closely with the Donor Services Manager, and Finance Manager to lead administrative and systems management support, while guiding donor advisors in achieving their charitable giving goals.  

This is a full-time, non-exempt position based in Brooklyn and reports to the Donor Services Manager.  

 

Responsibilities  

The responsibilities of the Donor Services Coordinator include but are not limited to:  

 

Donor Advised Fund (DAF) Operations 

            • Communications: Serve as first point of contact for current and prospective fund holders with inquiries about the Foundation’s DAF program and assistance with their charitable giving goals. 

            • Marketing & Outreach: Support the DSM, Development, and Communications teams in the preparation and dissemination of marketing and promotional materials (both in-print and online) about the Foundation’s DAF program to target markets and constituencies. 

            • Data Management: Record and maintain all contributions and grants records, utilizing the Foundation’s Salesforce database and fund management platforms.  This will include generating and sending weekly Salesforce and other platform reports, supporting our DAF team on monthly/quarterly financial reconciliations, coordinating with our third-party vendor to resolve donor management, and contacting donors to maintain guardianship of donor intent.  

            • Donor Acknowledgment: Draft and issue timely donor acknowledgments and grantee award letters, as needed.  

            • Systems Improvement: Work with DSM, and Foundation Associate to improve departmental workflows, enhance accessibility and user functionality of donor portal/database, and maintain fund documents.  
              This will include an explicit focus on upgrading our donor portal and database processes so that we are better able to track how our DAF grants align with BCF’s values and racial justice grantmaking efforts.  

 

General Development 

            • Support planning and coordination of virtual and in-person donor events. 

            • Coordinate with appropriate Development team members to ensure accuracy and intended donor intent of our DAF contributions. 

               

Organizational Leadership  

            • Participate actively in BCF’s cross-departmental racial equity working groups. 

            • Contribute emerging ideas, address challenges, and problem-solve solutions to team and during all-staff meeting discussions. 

               

Abilities and Competencies 

            • High level of personal and professional integrity; discretion in working with confidential information  

            • Ability to work both independently and as a part of a collaborative team; to take both initiative and direction 

            • Keen attention to detail and organizational skills  

            • Ability to apply creative problem solving and troubleshoot challenges as they arise 

            • Excellent written and verbal communication skills with a broad range of constituents 

            • Some familiarity with nonprofits, including grantmaking organizations, charitable giving funds, and/or fiscal sponsorships. 

 

Qualifications 

            • 1+ years of relevant development and/or administrative experience. 

            • Experience communicating with high-level stakeholders about their inquirie 

            • Proficiency in Salesforce and/or CRM tools, a major plus 

            • Passionate about creating opportunities for Brooklyn’s residents; knowledge of Brooklyn nonprofits a plus 

            • Commitment to the Foundation’s racial equity focus and core values 

 

Salary range: $55,000- $60,000 annually 

 

Applications 

Email a cover letter and résumé to search@brooklyncommunityfoundation.org (no reference letters or phone calls please!) listing Donor Services Coordinator in the subject line. 

 

Brooklyn Community Foundation is an Equal Opportunity Employer. In alignment with its Racial Justice Lens, the Foundation is committed to maintaining a staff that diversifies philanthropy, including lifting up the leadership of people from communities historically underrepresented in the field and those directly affected by structural racism, centering them in decision-making. Additionally, the Foundation does not base any hiring decisions on an applicant’s history of involvement in the criminal justice system.  

 

 

 

Brooklyn Community Foundation

  • 1000 Dean Street, Suite 307
  • Brooklyn, New York 11238
  • Phone:

To apply for this job email your details to search@brooklyncommunityfoundation.org

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